Privacy Policy for Cove Candlesticks
Cove Candlesticks is committed to protecting the privacy and security of your personal information. This Privacy Policy details how we collect, use, and safeguard the data you provide when accessing our online courses, charting software, live trading webinars, personalized coaching sessions, and community forum, as well as any other services offered by Cove Candlesticks (collectively, "our services").
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you register for an account, subscribe to our services, enroll in courses, participate in webinars, or contact us. This may include your name, email address, billing address, payment information (processed securely through third-party payment processors), and any other information you choose to provide.
- Usage Data: We automatically collect information about how you access and use our services. This may include your IP address, browser type, operating system, pages viewed, time spent on our site, referral sources, and interaction data with our charting software or community forum posts.
- Correspondence: We may collect information from your communications with us, such as support requests, feedback, or inquiries made through email or our contact forms.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. This helps us enhance your user experience, analyze trends, and administer our online platform.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our educational resources and tools.
- To process your transactions and manage your subscriptions.
- To communicate with you, including sending technical support, updates, and promotional materials related to our services.
- To personalize your experience on our platform, such as tailoring course recommendations or content.
- To monitor and analyze the usage of our services to improve functionality and user experience.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
- For research and development purposes to enhance our offerings.
3. Sharing Your Information
Cove Candlesticks will not sell, rent, or lease your personal information to third parties. We may share your information with:
- Service Providers: We may engage third-party companies and individuals to facilitate our services, such as payment processors, hosting providers, analytics providers, and customer support platforms. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Cove Candlesticks is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.
4. Data Security
The security of your data is paramount to us. We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights
Depending on your location, particularly under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have specific rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where Cove Candlesticks relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
7. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Links to Other Sites
Our services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last Modified" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your data protection rights, please contact us:
Cove Candlesticks
789 Spinnaker Way, Suite 201
Charlottetown, Prince Edward Island
Canada, C1A 0B8